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Crafbot.nl is part of Balans architectenstudio bv.
Claes de Vrieselaan 47
Support: will be given by email. Most of the time we respond the same day.
VAT Number: NL808810558B01
Bank Transfer (Fast and Secure)
Cash (European Banknotes preferred)
iDEAL (through Pay.nl)
PayPal (+3.6% Paypal fee extra of the total amount)
MisterCash / Bancontact (through Pay.nl)
Giropay (through Pay.nl)
Sofortbanking (through Pay.nl)
Warranty 2018, 2019 and 2020
Orders will be shipped within a week during the Corona Crisis.
Shipments over 40 Euro will be sent as registered shipments with track and trace.
In Europe items will be shipped with Postnl or DPD. Outside Europe with Postnl.
The CraftBot 3 and Flow will only be shipped to the Netherlands, Germany, Belgium and Luxembourg with the network of “Transmission” by Wisman Transport because of the weight of 38kg.
Private customers can return the order within 10 working days, but we gently ask to contact us first to be able to solve issues encountered.
Items have to be returned undamaged and in the original packaging. We understand you have test printed with a CraftBot and the extruder is used. That won’t be a problem for returning.
Unless large resellers we don’t offer free shipment for returning, so that will be for your own costs.